Privacy Policy
Privacy Policy
Last updated: May 2025
At Lovelle, your privacy matters to us.
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains how information is collected when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Policy.
Information We Collect
To provide you with the best shopping experience possible, we may collect the following information:
Personal Information
• Full name
• Email address
• Phone number
• Billing and shipping addresses
Payment Information
Payments are processed securely through trusted payment providers. We do not store your complete credit card information.
Order Information
• Products purchased
• Order history
• Transaction details
Device & Usage Information
• IP address
• Browser type
• Device information
• Pages visited
• Referral sources
• Website activity through cookies and analytics tools
Communications
Any messages, inquiries, or information you send us through email, contact forms, or customer support channels.
How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve our website and shopping experience
• Personalize content and product recommendations
• Send promotional emails and exclusive offers (when you opt in)
• Detect and prevent fraudulent activity
• Comply with legal obligations
Sharing Your Information
Your trust is important to us.
We do not sell your personal information to third parties.
We may share your information with trusted partners only when necessary to operate our business, including:
Shopify
Our e-commerce platform provider.
Payment Providers
Including Stripe, PayPal, Shop Pay, Apple Pay, and Google Pay.
Shipping Partners
Such as USPS, UPS, Canada Post, and other delivery carriers.
Email Marketing Platforms
Including Klaviyo and similar services when you subscribe to our newsletter.
Analytics Providers
Including Google Analytics and similar tools that help us understand website performance and improve your experience.
Cookies
Like most online stores, Lovelle uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
• Remember your preferences
• Keep items in your cart
• Analyze website traffic
• Improve site performance
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may impact website functionality.
Marketing Communications
When you join our email list, you may receive updates about new collections, exclusive offers, product launches, and special promotions.
You can unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.
Data Retention
We retain personal information only for as long as necessary to:
• Fulfill orders
• Provide customer support
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements
Your Privacy Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Lovelle does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal information, please contact us immediately so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
Questions about your privacy?
We'd love to help.
Thank you for being part of the Lovelle Lovers community.
For the Girls Who Speak Louder. ✨