Shipping Policy
Shipping Policy
Last updated: May 2025
At Lovelle, we know you're excited to receive your new favorites. ✨
We're committed to delivering your order safely, efficiently, and with complete transparency. Please review our shipping information below.
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
During peak seasons, including Valentine's Day, Black Friday, Cyber Monday, Christmas, and major promotional events, processing times may extend up to 5 business days.
Once your order has been shipped, you'll receive a confirmation email containing your tracking information.
Shipping Rates & Delivery Times
| Destination | Standard Shipping | Estimated Delivery | Free Shipping |
|---|---|---|---|
| 🇺🇸 United States | $6.99 USD | 4–8 Business Days | Orders Over $55 USD |
| 🇨🇦 Canada | $5.99 USD | 3–7 Business Days | Orders Over $55 USD |
Please note that delivery times are estimates and may vary depending on carrier performance and local conditions.
All orders include tracking.
Free Shipping
We offer FREE standard shipping on orders over $55 USD within the United States and Canada.
The free shipping threshold applies after discounts and promotional codes have been applied.
Order Tracking
Once your order ships, you'll receive a tracking number via email.
Tracking information may take up to 24 hours to become active after shipment confirmation.
You can monitor your package directly through the carrier's website or via the tracking link provided in your email.
Incorrect Shipping Address
Please review your shipping information carefully before placing your order.
Lovelle is not responsible for packages sent to an incorrect address provided by the customer.
If you notice an error, contact us immediately at hello@lovelle.com. Address changes can only be made before the order has been dispatched.
Missed Deliveries
If a delivery attempt is unsuccessful, the shipping carrier may leave instructions for redelivery or local pickup.
Customers are responsible for arranging redelivery or collecting their package according to the carrier's instructions.
Packages returned to Lovelle due to failed delivery attempts may require additional shipping fees before reshipment.
Shipping Delays
While we work hard to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control, including:
• High-volume shopping periods
• Carrier delays
• Severe weather conditions
• Customs processing
• Other unforeseen logistical disruptions
Delivery estimates are not guaranteed, and Lovelle cannot be held responsible for delays caused by shipping carriers or customs authorities.
If your order experiences a significant delay, please contact us and we'll do our best to assist.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the recipient.
Lovelle is not responsible for lost or stolen packages after confirmed delivery.
If your tracking information shows "Delivered" but you cannot locate your package, we recommend:
• Checking around your property
• Contacting household members or neighbors
• Contacting your local post office or carrier
If you still need assistance, please reach out to our support team.
Contact Us
Questions about your order or shipment?
We're here to help, Lover. 💖
Customer Support Response Time:
24–72 business hours
Thank you for being part of the Lovelle Lovers community.
For the Girls Who Speak Louder. ✨