Terms of Service
Terms of Service
Last updated: May 2025
Welcome to Lovelle. ✨
We're delighted to have you here.
These Terms of Service outline the rules and conditions for using our website and purchasing products from Lovelle. By accessing our website (lovelle.com) or placing an order, you agree to be bound by these Terms.
Our mission is simple: to create jewelry designed to be loved, worn, and remembered.
1. GENERAL
By using our website, you confirm that you are at least 18 years of age, or that you have obtained consent from a parent or legal guardian.
We reserve the right to refuse service, cancel orders, or limit access to our services at our sole discretion when necessary to protect our customers, community, and business.
2. PRODUCTS
At Lovelle, we create jewelry designed to help you shine louder.
Our pieces are crafted using 925 Sterling Silver and/or 18k Gold Plating, paired with high-quality cubic zirconia stones. While we strive to represent our products as accurately as possible, slight variations in color, size, or appearance may occur due to photography, lighting, or screen settings.
We reserve the right to limit quantities, discontinue products, or modify product offerings at any time without notice.
3. PRICING
All prices are displayed in U.S. Dollars (USD) unless otherwise stated.
We reserve the right to update pricing at any time without prior notice. In the event of pricing errors, we reserve the right to cancel or refuse orders placed at an incorrect price.
4. ORDERS & PAYMENT
By placing an order, you confirm that all information provided is accurate, complete, and current.
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Payments are securely processed through trusted payment providers.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
• Product availability issues
• Pricing or description errors
• Suspected fraudulent activity
• Violation of these Terms
5. SHIPPING
We currently ship to the United States and Canada.
Delivery times provided on our website are estimates only and are not guaranteed. Please refer to our Shipping Policy for detailed information regarding processing times, shipping methods, and delivery expectations.
6. RETURNS & EXCHANGES
All sales are considered final.
We offer exchanges within 15 days of delivery for sizing issues or incorrect items received. Please review our Refund & Exchange Policy for full details and eligibility requirements.
7. PROMOTIONS & DISCOUNTS
Promotional offers, discount codes, and special campaigns may be modified, suspended, or discontinued at any time without notice.
Promotions cannot be combined unless explicitly stated.
8. ACCURACY OF INFORMATION
We strive to ensure that all information on our website is accurate and up to date.
However, we do not guarantee that product descriptions, pricing, images, or other content will always be error-free, complete, or current. In the event of an error, we reserve the right to correct it and update orders accordingly.
9. INTELLECTUAL PROPERTY
All content available on the Lovelle website, including text, graphics, logos, images, product photography, designs, and descriptions, is the exclusive property of Lovelle and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
10. USER CONDUCT
You agree not to use our website for any unlawful purpose or in any manner that could damage, disrupt, or impair the functionality of our services.
Prohibited activities include, but are not limited to:
• Fraudulent transactions
• Unauthorized access or hacking
• Submission of false information
• Harassment of employees or customers
11. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Lovelle shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Our total liability shall never exceed the amount paid for the product giving rise to the claim.
12. DISCLAIMER OF WARRANTIES
All products and services are provided on an "as is" and "as available" basis.
We make no warranties, express or implied, regarding the operation of our website, the availability of services, or the suitability of our products for any particular purpose.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
These links are provided solely for convenience. Lovelle does not endorse and is not responsible for the content, policies, or practices of any third-party websites.
14. GOVERNING LAW
These Terms shall be governed and interpreted in accordance with the applicable laws of the Province of Ontario, Canada, and any applicable federal laws, without regard to conflict of law principles.
15. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time.
Changes become effective immediately upon publication on our website. Continued use of our website following any updates constitutes acceptance of the revised Terms.
16. CONTACT US
Questions? We'd love to hear from you.
Thank you for being part of the Lovelle Lovers community.
For the Girls Who Speak Louder. ✨