Politique de remboursement

Lovelle — Returns

At Lovelle, we want you to love every piece you receive. Because jewelry is a personal item, we kindly ask that you review this policy before placing your order.

30-Day Returns

We accept returns within 30 days of delivery for a full refund to your original payment method. To qualify, the item must be unworn and unused, in its original condition, include the original packaging, and be accompanied by proof of purchase such as your order number.

To start a return, email hello@lovellegirls.com with your order number and the item(s) you'd like to return. We'll confirm eligibility and send return instructions within 24–72 business hours.

Exchanges

Prefer an exchange? We offer exchanges within 30 days of delivery for a different size, color (gold or silver), or style of equal value. The same return conditions above apply.

To request an exchange, email hello@lovellegirls.com within 30 days of receiving your order, including your order number, a brief explanation, and (if applicable) photos of the item received.

Refund Processing

Once your return is received and inspected, we will notify you of the approval status of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of both the item and the packaging. Once approved, we will provide a full refund, replacement item, or store credit — your choice — at no additional cost.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. After an order has entered processing or fulfillment, cancellation requests can no longer be guaranteed. If you need to cancel an order, please contact us as soon as possible at hello@lovellegirls.com.

Non-Eligible Items

Personalized or custom-made jewelry, engraved items, clearance or final sale items, mystery gift items, and any product showing signs of wear, damage, or alteration cannot be returned, exchanged, refunded, or credited.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the wrong item was received or the item arrived damaged or defective. For your protection, we recommend using a trackable shipping service when returning an item, as Lovelle is not responsible for packages lost during return transit.

Chargebacks and Disputes

If you experience any issue with your order, we encourage you to contact our support team before opening a payment dispute or chargeback. Our team is committed to finding a fair solution whenever possible.

Contact Us

Questions? We're here to help.