Shipping Policy

Lovelle — Shipping

At Lovelle, we know you're excited to receive your new favorites. We're committed to delivering your order safely, efficiently, and with complete transparency.

Processing Time

All orders are processed within 1 to 2 business days after payment confirmation. During peak seasons, including Valentine's Day, Black Friday, Cyber Monday, Christmas, and other major promotional events, processing times may extend up to 5 business days. Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping Rates and Delivery Times

All orders include tracking, and delivery times below are estimates that may vary depending on carrier performance and local conditions.

Free Shipping

We offer free standard shipping on orders over $140 USD within the United States and Canada. This threshold applies after any discounts and promotional codes have been applied.

Order Tracking

Once your order ships, you will receive a tracking number by email. Tracking information may take up to 24 hours to become active after shipment confirmation, and you can monitor your package directly through the carrier's website or via the tracking link provided in your email.

Incorrect Shipping Address

Please review your shipping information carefully before placing your order. Lovelle is not responsible for packages sent to an incorrect address provided by the customer. If you notice an error, contact us immediately at hello@lovellegirls.com; address changes can only be made before an order has been dispatched.

Missed Deliveries

If a delivery attempt is unsuccessful, the shipping carrier may leave instructions for redelivery or local pickup, and it is the customer's responsibility to arrange redelivery or collect the package according to the carrier's instructions. Packages returned to Lovelle due to failed delivery attempts may require additional shipping fees before reshipment.

Shipping Delays

While we work hard to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control, such as high-volume shopping periods, carrier delays, severe weather conditions, customs processing, or other unforeseen logistical disruptions. Delivery estimates are not guaranteed, and Lovelle cannot be held responsible for delays caused by shipping carriers or customs authorities. If your order experiences a significant delay, please contact us and we will do our best to assist.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the recipient, and Lovelle is not responsible for packages lost or stolen after confirmed delivery. If your tracking information shows "Delivered" but you cannot locate your package, we recommend checking around your property, contacting household members or neighbors, and reaching out to your local post office or carrier. If you still need assistance after that, our support team is here to help.

Contact Us

Questions about your order or shipment? We're here to help.